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TELUS International Philippines brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 7000 employees, TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
Date Posted:
February 22, 2010
QUALITY ASSURANCE ANALYST
Job Description:

*  Bachelor's/College Degree in any field
*  Excellent verbal and written English communication skills
*  Minimum of six (6) months call center operations/support experience as a Quality Analyst, specializing in Technical Support/ Customer Service/Sales operations
*  Working knowledge of call center operations and organization is required
*  Preferably with experience in Quality Control/Assurance/Inspection or equivalent

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