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The Information Technology Group (ITG) is responsible for:

    * Managing Macquarie's technology infrastructure
    * Supporting, maintaining and enhancing existing business systems
    * Delivering and deploying new systems, technologies and services

The Group provides each major business in Macquarie with a dedicated team that works closely with that business to understand its particular technology needs.

Macquarie Group as an organisation has a high reliance on technology in the execution of its business day-to-day. Therefore the availability of ICT Services and Systems is seen as critical by all Business Units.

The ITS Service Performance team is looking for a skilled Capacity Analyst to be responsible for capacity management and performance monitoring activities across a range of Infrastructure systems and resources.

Reporting to the Global Capacity Manager this person will use a range of tools to gather and manipulate data to produce Performance and Capacity reports, Infrastructure growth models, highlighting issues for further investigation.

Responsibilites Include:

    * Participate in all Capacity Management activities as they relate to Infrastructure Services and resources;
    * Business Capacity Management; liaise with business representatives and incorporate requirements into models and plans for IT Services;
    * Service Capacity Management; review and analyse performance and capacity data of all ITS Services, highlighting issues where IT infrastructure is operating outside agreed thresholds or will not accommodate Business requirements;
    * Resource Capacity Management; highlight and recommend strategies to resolve individual resources issues to meet Service Demands;
    * Participate in scheduled Capacity Reviews and Planning sessions;
    * Assist in capacity planning in line with the organization’s business and budget planning cycle
          o By determining capacity requirements early enough to take account of procurement lead times
          o Awareness of the future demand for IT services and projecting effects of demand on performance service level
    * Assist the Global Capacity Manager with the creation and maintenance of Capacity Plans;
    * Evaluate impact of proposed changes on the capacity design and plan
    * Identify and Recommend Improvement Initiatives including Tools and Systems.

Additional Responsibilities

    * Assist with the configuration and operation of capacity related tools

Skills and Experience

    * 3 years + experience working in an IT related Service Industry
    * Knowledge and Experience in the Delivery of IT Services to Customers
    * Knowledge of the ITIL Framework
    * Understanding and Experience of Capacity Management Process, Systems and tools
    * Knowledge of BMC Service Management Products (Remedy, Patrol) or equivalent
    * Knowledge of Microsoft MOM or equivalent
    * Knowledge of Microsoft SharePoint
    * Knowledge of the Banking and financial Services Sector
    * Strong Written and Oral Communicator