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A Fortune-500 company, St. Louis-based Emerson (www.emerson.com) is a global leader bringing together technology and engineering to support a world in action. Our 60-plus industry-leading divisions are aligned under eight (8) unique Emerson brands namely: Network Power, Process Management, Climate Technologies, Motor Technologies, Appliance Solutions, Storage Solutions, Industrial Automation and Professional Tools. These aim to deliver comprehensive customer solutions in the five business segments of electronics and telecommunications, process management, heating, ventilation and air-conditioning, and appliance and tools. Sales in fiscal year 2007 were US$22.6 billion.

Being connected; Committed; Forward-looking; High Performance; Customer-focused; Excellent...these are the attributes that define Emerson and its people today — a company at the forefront of technology and one of the world's best-managed companies.

For more than a century, Emerson Electric Co. has been known as the place where people bring technology and engineering together to create solutions for the benefit of customers.

As technology evolved and the needs of our customers changed, Emerson rose to the challenge to solve problems and create opportunity.
Date Posted:
June 20, 2010
Collections Specialist (EFS-10-00044) (EFS-10-00045)
Job Description:

Candidate must possess at least a Bachelor's or College Degree in any field, Finance or Accounting preferred.
At least 6 months Customer Service or Credit and Collections experience.
Willingness to work on different shifts.
Willingness to work on Philippines and US holidays.
Listens actively and effectively.
Portrays a professional image to the client and team.
Proficient in MS Excel and Word.
Ability to work in a team environment.
Ability to work independently with minimal supervision.
Excellent written and communication skills.
Ability to work in international and culturally diverse organization.
A good team player.
Full-Time positions available.

To provide excellent credit & collection activities to Emerson's customers by:
Timely pre-due date courtesy calls for pre-collection.
Timely completion of all daily queues for due date collections.
Timely follow-up on aging accounts for post collections.
Proactive assistance and resolution with assigned portfolio and all account reconciliation as required.
Proper, accurate, and timely information processing.
Establish open and professional interface with all departments to identify and resolve all receivables issues relating to pricing errors, equipment problems, legal issues, early shipments and credits due in order to meet DSO and other portfolio targets.
Utilizes knowledge and system resources to walk through customers and verify symptoms and issues.
Maintains and administers customer account database through system tool.
Adheres to client's defined processes and procedures and Emerson Electric Asia (Ltd. ) ROHQ policies.
Adheres to support work flow to achieve Service Level Agreement.
Proactively provides feedback to team leader and account managers.
Performs other duties as may be assigned.

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