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Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 60,000 associates in 67 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Full-time associates enjoy a competitive compensation package that includes:

Competitive Salary package with non-taxable allowances.
Above-industry standard night differential.
Medical, dental and optical coverage, plus medicine allowances that also covers qualified dependents.
Life insurance.
Above par vacation and sick leaves entitlements, retirement and bereavement benefits.
Account-based premiums, incentives and allowances based on performance and attendance.
Date Posted:
July 23, 2010
CUSTOMER SERVICE REPRESENTATIVES
Job Description:
  • Dealing with all calls politely, courteously, professionally & assertively
  • Understanding the customers needs through effective listening and questionings skills
  • Matching customers needs to Clients’ products and services
  • Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
  • Communicating relevant information to internal and external customers and sharing learning with colleagues
  • Adhering to agreed processes, meeting required work standards, targets and objectives
  • Fresh graduates/Entry level applicants are encouraged to apply
  • At least 18 years old and above
  • Applicants should be Filipino citizens or hold relevant residence status
  • Excellent customer service skills
  • Should be able to communicate in English
  • Positive, driven, and should be a team-player
  • Passionate, energetic and enthusiastic

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