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It all began in the year 2000. Hinduja Global Solutions started its operations with one client and 25 employees.

From its inception, Hinduja Global Solutions had set its sights high, and was focused on building client's businesses. The success graph grew rapidly.

Between 2000 and 2003, Hinduja Global Solutions acquired businesses of major international clients, some of who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a force/major player to reckon with.

2003 also marked the company's entry into international markets, with the establishment of its center in Manila.

Today, Hinduja Global Solutions has 23 delivery centers across the US, Canada, Mauritius, the Philippines and India all working towards creating leaders out of their clients. At all times.
Date Posted:
August 07, 2010
Technical Support Representative for Consumer Electronics Account
Job Description:

Hinduja Global's recent BPO acquisition, pioneered the industry's first dealer locator base in 1973. This was in response to the industry's need to allow customers locate the nearest dealer or service center using a toll-free number.

Today, Hinduja Global partners some of the most recognized names in the Consumer Electronics industry, serving as a virtual extension of their organizations.

Customer Service Representatives (CSRs) at Hinduja Global are trained to handle a wide range of enquiries & Technical Support ; for example location of a retailer or service center, information on new products available, claiming a rebate, warranty service or just to register their products. The primary objective of every contact/communication is to maximize first contact resolution and minimize the rate of customer returns.

Suite of Solutions

  • Multi-channel customer service support
  • Inbound sales and order taking
  • Data analytics and market research
  • Fulfillment

Competitive Advantages

  • End-to-end customer support, including multi-channel inbound service, IVR self-service, and fulfillment
  • Smart technology solutions, including web-based reporting, case management, and knowledge base
  • Customer satisfaction and loyalty tracking and analysis, included with every program and
  • Unmatched knowledge and experience from more than three decades of customer service for the CE industry

n       Completed at least 2 years of college education

n       Excellent communications skills

n       Background in basic hardware, software and general home electronics troubleshooting preferred

n       Knowledgeable in MS office& internet browsing

n       Very good customer service and interpersonal skills

 

 

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