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It all began in the year 2000. Hinduja Global Solutions started its operations with one client and 25 employees.

From its inception, Hinduja Global Solutions had set its sights high, and was focused on building client's businesses. The success graph grew rapidly.

Between 2000 and 2003, Hinduja Global Solutions acquired businesses of major international clients, some of who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a force/major player to reckon with.

2003 also marked the company's entry into international markets, with the establishment of its center in Manila.

Today, Hinduja Global Solutions has 23 delivery centers across the US, Canada, Mauritius, the Philippines and India all working towards creating leaders out of their clients. At all times.
Date Posted:
August 07, 2010
Customer Care Professional
Job Description:

Today the Hinduja Global is one of the leaders in the Banking & Financial services industry with its vast experience and in-depth knowledge which has helped to provide the best counsel and guidance to its partners.

Expertise


Hinduja Global has identified 4 phases in a Customer Service Lifecycle. These are:

  • Acquisition - The potential customer is identified and targeted for further dissemination of information of product services
  • Activation - The qualifying customer has to enroll for the services, followed by a comprehensive verification of all of the customer's details
  • Servicing - All of the customer enquiries are addressed
  • Retention - Every effort is taken to ensure the highest level of customer satisfication
  • Completed at least 2 years of college
  • Minimum 6 months of customer service experience (e.g. call centers, banks, hotels, airlines, etc.)
  • Excellent communication and interpersonal skills
  • Excellent analytical and problem solving skills
  • Knowledgeable in MS Office applications & the internet
  • Willing to work in shifts

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