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APAC is a multinational leader in outsourced services with nearly 35 years of experience and more than 8,300 professional contact management employees across the U.S. and Philippines. We are a public company built on long-standing client relationships with Fortune 500 market leaders. Our flexibility and expertise enables us to respond to opportunities and meet clients' changing business needs. As an established company with a consistent, proven approach, we are recognized as a leader within our industry:

* Ranked in the Top Ten of Service Providers for More than 17 years by Customer Interaction Solutions magazine
* Earned Gold Level 2006 MVP Quality Award for Complex Healthcare online support program in Philippines
* Recipient of 2005 & 2005 Industry Awards for high-quality, results-oriented solutions
* 2005 CRM Excellence award winning program reaches high quality standard in our Manila location
Date Posted:
February 11, 2010
INBOUND CUSTOMER SERVICE REPRESENTATIVE (ALABANG/CUBAO)
Job Description:
  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Required language(s): English.
  • Applicants must be willing to relocate in Alabang, Muntinlupa City or Cubao, Quezon City
  • Applicants should be Filipino citizens or hold relevant residence status.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Full-Time and Part-time positions available.
  • Completed at least sophomore year in college or its equivalent
  • Preferably with customer service experience in a call center industry (exposure to international clients would be an advantage)
  • Must possess excellent communication, listening and problem-solving skills
  • Must be an effective team player; with flexible and amiable personality
  • Must have working knowledge of computers and the internet; can type 25 wpm
  • Ability to multitask in a fast-paced environment
  • Must be willing to work on shifts particularly night shift
  • Provides a variety of customer services through inbound calls
  • Serves as liaison between the customer and client

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