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Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Date Posted:
May 13, 2011
Work in Ortigas - Customer Care Agents for a UK campaign!
Job Description:
  • Dealing with all calls politely, courteously, professionally & assertively
  • Understanding the customers needs through effective listening and questionings skills
  • Matching customers needs to Clients’ products and services
  • Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
  • Communicating relevant information to internal and external customers and sharing learning with colleagues
  • Adhering to agreed processes, meeting required work standards, targets and objectives

 
  • Applicants should be Filipino citizens or hold relevant residence status
  • Fresh graduates/Entry level applicants are encouraged to apply
  • At least 18 years old and above
  • Should be able  to communicate in English
  • Excellent customer service skills
  • Positive, driven, and should be a team-player
  • Passionate, energetic and enthusiastic  
  • Nursing Grads, Under-Grads and Board Passers are welcome to apply!



 

Sitel Talent Acquisition and Resource Hub (STAR
Hub)
2nd Floor, Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
Tel.: (+632)860-1111
Fax: (+632)634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays
9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career
Assistant)!
Yahoo Messenger: siteljobs@yahoo.com
9:00 am-6:00pm
Mondays to Fridays
 
At Sitel, Applicants gets a chance to refer their friends and get Php4,000 referral incentive* for every succesful hire!
Ways to refer:
1. Walk-in and apply at Sitel
2. Fill-out the applicant referral form (available at the reception area  of STAR Hub)
3. Submit the referral forms to "Joseph or Meg"
 
*Terms and condittions apply

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