Customer Service Responsibilities:
·Take and process orders over the phone for existing/new customers who call in
·Deal with customer service issues, product troubleshooting, answering product questions/inquiries, and educating customers about our products and services over the phone and via email
·Learn the e line-up of products that we carry; learn to use our custom administrative software interface that tracks orders, customers, and emails
·Ability to fluently multitask & simultaneously handle high volumes of inbound customer calls and emails (50-100per day per rep)
·Manage RMA flow by identifying eligibility of returns & issue RMAs as needed for product returns
·Skillfully and professionally negotiate with all types of various customers
What we're looking for:
·We sell automotive products and accessories; being that it is a niche market, PRODUCT KNOWLEDGE/EXPERIENCE is preferred. Technical support or repair knowledge is a plus.
·MINIMUM 2 years of e-commerce customer service experience is preferred
·Reliable and honest
·Being that we are predominantly an online company, you MUST be computer literate, possess fast typing skills (50 WPM+), and be fluent with all common office/computer software and programs, including but not limited to Office (Word, Excel, Powerpoint) and Internet Browsers (IE, Firefox, Safari)
·Ability to calmly speak with customers and successfully solve customer service issues
·Great telephone etiquette, fluent in English and can easily convey thoughts in email/written form without effort. (Bilingual Preferred)
