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* College-level
* Knowledgeable in TOPS
* Strong Performance Track-Record
* Strong English and excellent communication skills
* Basic Microsoft Office skills
* Must be an extrovert and have energetic personality
* Able to multitask
* Time management skills
* Performance-driven
* Ability to respond to and manage high stress situations
* Customer service experience
* Strong coaching technique
* Committed and consistent
* At least 18 years of age
* Preferably with experience on any financial account with prior experience in a call center environment
* Superior listening skills
* Superior listening skills
* Willing to work evening/night or weekend shifts in the country of operation