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TELUS International Philippines brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 7000 employees, TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries.

TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.
Date Posted:
February 22, 2010
BUSINESS PROCESS IMPROVEMENT MANAGER
Job Description:


*  Bachelor's/College Degree in any field
*  Excellent verbal and written English communication skills
*  Minimum of one (1) year working experience in a senior or managerial role in the related field
*  Six Sigma, TQM, ISO Certification is a must
*  Preferably with experience as assistant manager/manager specializing in Process Control & Instrumentation or equivalent
*  Ability to manage the whole BPI team which is responsible for the over all quality / consistency / timeliness of reports, project deliverables and ad-hoc tasks
*  Ability to manage a group of Supervisor Analysts and other sub-teams
*  Has thorough understanding of interdepartmental and cross-functional business processes and practices in a call center environment

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